CSU San Bernardino

Graduation & Academic Persistence (GAP) Delivery Plan

Principal Contact/Delivery Team Leader

Andrew Bodman, Provost and Vice President for Academic Affairs

Delivery Team Members

Frank Rincon, Vice President for Student Affairs
Milton Clark, Associate Vice President of Undergraduate Studies
Jenny Zorn, Associate Provost for Academic Programs
Risa Dickson, Associate Provost for Academic Personnel


California State University San Bernardino (CSUSB) serves one of the most economically disadvantaged regions of the state and has one of the most diverse student bodies in the CSU system. CSUSB is also a Hispanic Serving Institution that is committed to addressing systemic issues and programmatic challenges to ameliorate disparities in the retention and graduation rates its students. In order meet the obligations of its commitment, the campus has explored retention and graduation data, established clear goals, and developed a detailed delivery plan to achieve its goals.

CSUSB currently has exceptionally high retention rates from first to second year and second to third year when compared to other peer institutions that belong to Consortium of Student Retention Data Exchange (CSRDE). However, four and six year graduation rates for first time full time freshmen at CSUSB fall below less selective institutions that belong to CSRDE. There are also achievement gaps in four and six year graduation rate between White students and African American, Asian-Pacific Islanders, and Latino students (CSUSB Office of Institutional Research, 2011). This gap in graduation rates between White Students and ethnic minority students is high priority for campus administrators and will be addressed through various actions steps in the campus delivery plan. Specific emphasis will be placed on examining and addressing the factors that may be contributing to the gap in four year graduation rates between all ethnic minority student groups when compared to white students and the six year graduation gap between African American students when compared to other student groups.

Most CSUSB upper division transfer students (aggregate of full and part time) progress towards degree completion by their sixth year of enrollment at CSUSB (CSUSB Office of Institutional Research, 2011). However, there is a gap between the three and six year graduation rate of African American students when compared to other groups with substantial differences in their six year graduation rate. Gaps are also present between the six year graduation of Asian Pacific Islander and Hispanic upper division transfer students when compared to the graduation rate of White upper division transfer students. Consequently, CSUSB will focus on improving the three and six year graduation rates of ethnic minority upper division transfer students with an additional emphasis on closing the achievement gap for African American students.

The incoming class of 2009, on which the CSUSB delivery plan will be implemented includes the following ethnic representation 47.4% Hispanic, 12.4% African American, 9.8% Asian-Pacific Islander, .6% Native American, and 31.8% White students. Our plan will be to erase the gaps in four and six year graduation for first time freshmen. CSUSB also plans to reduce the gap in the three and six year graduation rate for upper division transfer students. Each element of the action plan is designed to address the general goal of increasing the rates of retention and graduation at CSUSB. The various aspects of our plan focus on specific programs, policy changes, policy enactment, policy enforcement and/or revision.


  1. To raise the overall six year graduation rate by six percentage points (from 43.7% in the 2002 cohort to 49.7% for the 2009 cohort) by 2015
  2. To eliminate the achievement gap in six year graduation rates between under-represented minorities and other students by 2015.
  3. To improve the four year graduation rate of CSUSB by two and a half percentage points (from 13.1% to 15.6%) between now and 2015.
  4. To improve the three year transfer student graduation rate for under-represented minority students by 4.5% between now and 2015.
  5. To improve the six year transfer student graduation rates by two percentage points by 2015 (from 77.2% to 79.2%).

CSUSB Action Steps

A. Develop support, tools, and systems to improve student retention
  1. Develop and increase capacity of advising and support services on campus
  2. Improve roadmaps for majors
  3. Develop and implement programs to improve retention of male students
  4. Develop and implement programs to improve retention and graduation of groups with achievement gaps
  5. Improve support for students enrolled in high-risk courses
  6. Implement block scheduling for first quarter courses
  7. Improve the articulation and advising of community college transfer students
B. Communicate and enforce existing policies which impact student retention
  1. Strict adherence to existing academic dismissal for low scholarship
  2. Strict adherence to existing academic dismissal for failure to complete remediation
  3. Enforce graduation of super seniors
  4. Earlier action on remediation
C. Enact and revise policies to improve student retention
  1. Change the rules governing the timing of major declaration
  2. Revision of policy on repeating courses
  3. Revision of policies on remedial course work
  4. Revision of general education requirements
  5. Declaration of institutional impaction

© California State University  |  Office of the Chancellor  |  401 Golden Shore  |  Long Beach, CA 90802-4210  |  (562) 951-4000